Unless specifically stated otherwise in the product description, you may return all new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
For model kits, if there are missing, or broken pieces, the manufacturer/distributor of the kit usually can replace the pieces free of charge. Contact Us if you are not sure how to request a replacement from the manufacturer/distributor.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Generally speaking, we will use the exact shipping option you choose. Occasionally we may be able to ship your order to you at faster speed using an alternative shipping method at a lower cost, after we check the inventory status of all our warehouses. In such cases, we may use the faster and cheaper shipping method instead. We will then issue a credit back to you for the saving in the shipping fee. All items are shipped from our New York warehouses unless stated otherwise. We do not use warehouses in other states for shop.toysdiva.com order fulfillment.
Please also note that the shipping rates for many items we sell are weight-based, or dimensional-weight based (depending on the requirement of the shipping provider). To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.